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5 Jun 2023

Full-Time Spanish Customer Support Agent

SpotOn Connections – Posted by SpotOn Connections Remote

Job Description

Spanish Customer Support Agent

Responsibilities:

  • Taking incoming calls from clients
  • Filling missing data in contract
  • Adapting the scanned contract into the client’s file in the system
  • Handling Online chats: help & advice new customers to calculate a price and give them information that will help to sign a contract, same as the mean tasks, see above by tasks.
  • Carry out admin work for paper flow contacts; Mailbox treatment, handling specific scan contracts from Sales Representatives
  • Follow up on incompletes contracts via outbound call

Requirements:

  • Secondary school level of qualification
  • Previous proven customer service experience
  • Spanish – fluent level (oral and written)
  • English – working level
  • Experience with CRM systems a plus
  • MS Office skills
  • Willingness to learn
  • Customer oriented
  • Strong communication skills
  • Able to work autonomously
  • Not afraid to take decisions
  • Team player with good logical and analytical thinking

Benefits:

  • fully remote anywhere in Greece
  • Equipment provided
  • Meal allowance
  • No night shifts
  • Full training provided
  • Competitive Bonus

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Job Categories: Translation. Job Types: Full-Time. Salaries: Less than 20,000.

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