Full-Time Japanese Speaking VIP Account manager, Malta JID:8344
Japanese Speaking VIP Account manager
On behalf of our client, with modern offices in Cyprus and Malta, we are looking for communicative, native level, Japanese speakers. Are you interested in a VIP Account manager role? Talk to us and take a look at the full details bellow!
- Manage the relationship with VIP players on a daily basis.
- Monitor activity and actively manage a portfolio of High rollers players
- Taking calls and emails from players in order to build long lasting relationships and assume ownership of the resolution of issues these players may have.
- Making promotional and relationship building calls to players.
- Communicate and offer discretionary bonus and gift to players based on their activity.
- Use data available to produce relevant actions targeting of lapsing players, building player engagement and frequency.
- Manage gifts and rewards for VIPs on special occasions, birthdays and anniversaries.
- Using IT systems to credit and record player bonuses.
- Use IT systems to deliver effective promotional campaigns.
- Meet targets against productivity, quality and KPI delivery.
- Increase player satisfaction, limit attrition and increase activity
- Native Japanese speakers
- Sales experience and/or mindset is mandatory
- iGaming experience is a huge advantage but not mandatory
- Excellent customer service skills
- Proficient in Microsoft Office applications particularly Excel.
- Outgoing personality with a can do attitude.
- Comfortable talking to customers on the phone with a sales attitude.
- Excellent time management and organisational skills.
- Excellent communication and interpersonal skills.
To find out more about this great opportunity and many others, get in touch with the Betting Connections team.
We offer a 250 euro ‘refer a friend’ bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable.
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