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22 Mar 2023

Full-Time Japanese Speaking VIP Account manager, Malta JID:8344

Bettingconnections – Posted by Betting Connections Malta

Job Description

Japanese Speaking VIP Account manager

Malta/Cyprus

On behalf of our client, with modern offices in Cyprus and Malta, we are looking for communicative, native level, Japanese speakers. Are you interested in a VIP Account manager role? Talk to us and take a look at the full details bellow!

🎯Responsibilities:

  • Manage the relationship with VIP players on a daily basis.
  • Monitor activity and actively manage a portfolio of High rollers players
  • Taking calls and emails from players in order to build long lasting relationships and assume ownership of the resolution of issues these players may have.
  • Making promotional and relationship building calls to players.
  • Communicate and offer discretionary bonus and gift to players based on their activity.
  • Use data available to produce relevant actions targeting of lapsing players, building player engagement and frequency.
  • Manage gifts and rewards for VIPs on special occasions, birthdays and anniversaries.
  • Using IT systems to credit and record player bonuses.
  • Use IT systems to deliver effective promotional campaigns.
  • Meet targets against productivity, quality and KPI delivery.
  • Increase player satisfaction, limit attrition and increase activity

 

✅Requirements:

  • Native Japanese speakers
  • Sales experience and/or mindset is mandatory
  • iGaming experience is a huge advantage but not mandatory
  • Excellent customer service skills
  • Proficient in Microsoft Office applications particularly Excel.
  • Outgoing personality with a can do attitude.
  • Comfortable talking to customers on the phone with a sales attitude.
  • Excellent time management and organisational skills.
  • Excellent communication and interpersonal skills.

 

To find out more about this great opportunity and many others, get in touch with the Betting Connections team.

 

We offer a 250 euro ‘refer a friend’ bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable.

 


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