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29 Aug 2023

Full-Time Japanese Speaking Customer Service Agent

SpotOn connections – Posted by Barbara Minas Malta

Job Description

Japanese Speaking Customer Service Agent jobs in Malta

Are you fluent in Japanese and proficient in English? Do you have a passion for delivering exceptional customer service? If so, we want you to join our client’s growing team as a Japanese Speaking Customer Service Agent in Malta. As a vital part of our Japanese desk, you’ll play a crucial role in providing top-tier support to our Japanese-speaking customers.

Responsibilities:

Exceptional Customer Support: Assist Japanese-speaking customers through various channels (email, chat, phone) with inquiries, concerns, and technical issues promptly and professionally.
Cultural Sensitivity: Be the primary point of contact for Japanese-speaking customers, ensuring all interactions are culturally sensitive and accurate.
Issue Resolution: Diagnose and troubleshoot customer issues related to account management, payments, game inquiries, and platform-related concerns, aiming for first-contact resolution.
Account Assistance: Help customers with account-related tasks such as registration, verification, and responsible gambling measures.
Personalized Assistance: Anticipate customer needs and offer personalized recommendations on promotions, offers, and gaming options.
Compliance: Ensure adherence to company policies, responsible gaming guidelines, and industry regulations when communicating with customers.
Feedback: Gather and provide valuable feedback to internal teams to improve products and services based on customer insights.
Collaboration: Collaborate with various departments, including Payments, Technical Support, and Marketing, to ensure a seamless customer experience.
Stay Informed: Stay updated with industry trends, products, and services to enhance your ability to deliver excellent customer service.
Requirements:

Language Skills: Native level proficiency in Japanese (written and verbal) and proficiency in English.
Experience: Previous experience in a customer service role, preferably in the online gambling or gaming industry.
Communication: Excellent communication and interpersonal skills to build rapport with customers and colleagues.
Problem-Solving: Strong problem-solving abilities and attention to detail to ensure accurate issue resolution.
Adaptability: Adaptability and willingness to work in a fast-paced and dynamic environment.
Bonus: Knowledge of responsible gambling principles and regulations is a plus.
Availability: Be available to work in shifts, including weekends and holidays, as required by the company.
Ready to take your customer service skills to the next level? Join our team and be a part of our exciting journey in the iGaming industry.

 


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Job Categories: Media. Job Types: Full-Time. Salaries: 20,000 - 40,000.

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