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24 Aug 2023

Full-Time IT Support Executive

Betting Connections – Posted by geop Malta

Job Description

IT Support Executive job in Malta

The IT Support executive will be responsible for providing technical assistance and support to end-users, ensuring their hardware and software systems function effectively and efficiently. This role is crucial in helping individuals and the organization troubleshoot and resolve various technology-related issues to maintain a smooth operation.

Key Responsibilities:

  • Provide first-line technical support to end-users across all company locations
  • Troubleshoot and resolve hardware and software issues for desktops, laptops, printers, meeting room devices, and other peripherals
  • Respond to and resolve service desk tickets within agreed-upon SLAs
  • Remote desktop support
  • Set up VPNs
  • Provide basic training and support to end-users on software and hardware usage
  • Collaborate with the IT team to identify and resolve complex technical issues
  • Maintain inventory of IT equipment and assets
  • Assist in the development and documentation of IT policies and procedures
  • Coordinate between different departments to provide the best level of service to our employees
  • Stay abreast with new technologies within the industry and evaluate the applicability of those technologies within the company
  • Maintain active vendor certifications
  • Post may require on-call duties and out-of-office hours support.

Requirements:

  • Hold an ICT diploma or equivalent
  • At least 2 years’ experience in a customer-facing IT environment
  • Experience in delivering service and support to end-users on various company products
  • Demonstrated experience in troubleshooting for software and hardware issues
  • Able to prioritize, multitask and work independently in a fast-paced environment
  • Have excellent communications skills, both verbal and written (Maltese and English)
  • Maintain inventory of asset management
  • Team player with a can-do attitude
  • Detail oriented and organized
  • IT certification, especially from Microsoft will be considered an asset.

What we Offer:

  • Attractive remuneration package
  • Wellness benefit (after probation)
  • Optician/Spectacle and Blue Lens Benefit (after probation)
  • Health Insurance (after probation)
  • Breakfast/lunch all week
  • Monthly snacks allowance
  • Training support
  • Modern office facilities
  • Exciting Company Events

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Job Types: Full-Time. Salaries: 20,000 - 40,000.

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