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8 Jul 2023

Full-Time German Speaking Senior Analyst

Betting Connections – Posted by Betting Connections Malta

Job Description

German Speaking Senior Responsible Gaming Analyst job in Malta

Do you have experience in the iGaming field, and consider yourself a teamworker and analytical thinker?  

On behalf of our client, we are currently looking for a German Speaking Senior Gaming Analyst in Malta. 

If you have a native level of German, don’t hesitate.  

Ready to get high job responsibility? Send us your CV, and our Recruiters will be in touch! 

 

Responsibilities: 

 

  • Ensure Responsible Gaming is an integral part of the daily operations in all areas, from customer service to marketing and technical enhancements. 
  • Take ownership of strategies, procedures and drive different projects relating to responsible gaming. 
  • Ensure and uphold full RG compliance with all relevant licensing authorities. 
  • Promote awareness of responsible gaming issues throughout the organisation and liaise with adjudicating bodies to resolve and settle any complaints that may arise. 
  • Proactively prevent gaming addiction along with offering the very best service/tools to our customers in line with the group’s commitment towards Responsible Gaming. 
  • Ensure escalations from other departments are dealt with in a timely manner and conduct responsible gaming training to all the group’s staff. 
  • Independently determine potential addictive behaviour and act according to agreed procedures regarding account blocking, conducting further checks and excluding customers.
  • Reactively and proactively conduct analysis of transactional and customer records to link unidentified transactions and accounts to known gambling addicted and underage accounts on our system. 
  • Investigate suspicious accounts (internal & external) with proper analysis and follow-up. 
  • Process and record outgoing customer refunds, in a timely and error-free manner, according to set procedures 
  • Update Responsible Gaming Training Policies for CS Department 

 

Requirements: 

 

  • Native language in German and Fluency in English.  
  • A keen interest in the psychology of addiction, regulatory and compliance knowledge. 
  • Minimum 1 Year Experience in Responsible Gaming Department. 
  • Passionate about Responsible Gaming. 
  • Knowledge about MGA regulations. 
  • Experienced in Training and Procedures. 

 

Benefits: 

 

  • Attractive remuneration package. 
  • Wellness benefit (after probation). 
  • Optician/Spectacle and Blue Lens Benefit (after probation). 
  • Health Insurance (after probation). 

 

 


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Job Categories: Skilled Labour. Job Types: Full-Time. Salaries: Less than 20,000.

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