Full-Time German speaking Customer Support – BERLIN (REF 6138)
Our Client in Berlin is looking for a German speaking Customer Support Service Agent (m/f/d) to work with one of the biggest Social Media platforms in the world.
In this role, you will be a crucial member of the customer service team.
- You will be a single point of contact for advertisers and agencies (SMB) for different types of inquiries in German
- You will solve product related technical issues and any other inquiries about the platform and the products
- You will be able to manage all different types of inquiries generated via inbound channels such as chat, email and social media messenger
- As a representative for the social media platform you will provide post-sales support
- You will take an active role in providing excellent and nimble customer service experience
- You will look for ideas to enhance service and improve the overall customer advertising
- Fluent, verbal and written in German and in English
- University degree in Marketing or any other relevant fields is a plus
- Customer Service experience is preferred
- Experience in social media and/or digital marketing is a plus
- Excellent written and verbal communication skills
- Ability to multitask & work under pressure
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