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5 Jan 2022

Full-Time German speaking Customer Support – BERLIN (REF 6138)

SpotOn Connections – Posted by SpotOn Connections Berlin, Germany

Job Description

Our Client in Berlin is looking for a German speaking Customer Support Service Agent (m/f/d) to work with one of the biggest Social Media platforms in the world.
In this role, you will be a crucial member of the customer service team.

Responsibilities:

  • You will be a single point of contact for advertisers and agencies (SMB) for different types of inquiries in German
  • You will solve product related technical issues and any other inquiries about the platform and the products
  • You will be able to manage all different types of inquiries generated via inbound channels such as chat, email and social media messenger
  • As a representative for the social media platform you will provide post-sales support
  • You will take an active role in providing excellent and nimble customer service experience
  • You will look for ideas to enhance service and improve the overall customer advertising

Requirements:

  • Fluent, verbal and written in German and in English
  • University degree in Marketing or any other relevant fields is a plus
  • Customer Service experience is preferred
  • Experience in social media and/or digital marketing is a plus
  • Excellent written and verbal communication skills
  • Ability to multitask & work under pressure

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This job listing has expired and may no longer be relevant!

Job Categories: Media. Job Types: Full-Time.

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