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13 Mar 2024

Full-Time German Speaker Customer Advisor

Cross Border Talents – Posted by Rita Oliveira Mosta

Job Description

German Speaker Customer Advisor Hybrid Job Vacancy

German Speaker Customer Advisor (no phone) in Malta-hybrid

Cross Border Talents is hiring a Customer Advisor for the German market in Mosta, Malta for one of our clients!

Are you passionate about creating a safer online environment where scams, fraud and cyber grooming are prevented?

We have exciting opportunities for Full-Time German Speaking Customer Support Agents in sunny Malta!

What will you do?
As a Customer Support, you’ll professionally respond to customer questions and complaints via email or live chat (no phone calls).

  • Understand, follow and remain knowledgeable of client policies and guidelines.
  • Provide accurate, valid, and complete information to customers by using appropriate methods/tools.
  • Meet personal/customer support targets.
  • Evaluate and make decisions by defined policies and guidelines.
  • Report and provide feedback on trends, common end-user mistakes and questions to the manager, promptly.
  • Escalate violations of client policies and instances of fraud using internal tools and processes.
  • Identify improvement opportunities in workflow, and automation and suggest solutions to relevant teams.
  • Interface effectively with other internal and client teams.
  • Balance priorities of workflow in line with stakeholder expectations.
  • Participate in training to conduct correct and accurate moderation policies.
  • Support different workflows, clients, and markets as and when required.

Requirements:

  • Highschool diploma;
  • EU nationality or Malta residence card;
  • Technical skills: familiar with knowledge of Microsoft Office programs such as Excel and Word.
  • Fluency in German (C2) and English (B2)
  • No prior experience is necessary. What matters to us is your drive and dedication to making a positive impact in the digital world.
  • If you possess English reading and written skills, proficient computer skills, the ability to make quick and accurate decisions, attention to detail, a can-do attitude, and a willingness to learn and adapt, we want to hear from you!

Benefits:

  • Schedule: Monday to Sunday- 7am to 3.30pm or 3.30pm to 12am (rotational shifts) 5 days with 2 days off.
  • Hybrid model after training
  • Base Salary
  • Quarterly Government support of 130 euros
  • KPI (Performance) bonus: After 6 months and every February and August, the candidate is entitled to 2 yearly bonuses depending on the performance Up to 200 euros for each.
  • Contract:Indefinite
  • Full Training for 2 weeks. (The candidate should be onsite during this time)
  • Health insurance- following 6 months of employment
  • Career Progression opportunities

Relocation Package:
– Pick up the candidate from the airport to the hotel
– Accommodation in the hotel paid by the company, (booked for 5 nights then it can be extended up to 3 weeks)
– Paying up to 200 euros for the flight ticket (paid in the salary after 6 months probation)

If you are interested just apply and enjoy this beautiful country!


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Job Categories: Customer Service. Job Types: Full-Time. Salaries: Less than 20,000.

Job expires in 5 days.

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