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23 Mar 2023

Full-Time German Sales and Customer Officer

Spoton Connections – Posted by Jeremy Chabot malta

Job Description

Our client is seeking a German Customer Service and Sales Officer to join their dynamic team. The ideal candidate will be a native or fluent German speaker, with excellent communication skills in both German and English. The successful candidate will be responsible for providing exceptional customer service to German-speaking customers, promoting products and services, achieving sales targets through outbound calling and email campaigns, and supporting administrative tasks.

Responsibilities:

  • Provide superior professional customer service whilst dealing with all enquiries regarding the company’s products and services
  • Ensure that client accounts are opened according to the client’s product and service guidelines
  • Building a rapport with the customers whilst addressing any issues relating to the use of internet banking, onboarding, and mobile application
  • Maintain a high level of knowledge when it comes to the company’s products and services in order to provide customers with accurate information
  • Identify selling opportunities after analyzing the customer’s needs
  • Address cancellation and temporary/permanent blocking of cards, as per customer requests
  • Process transactions and outgoing payments accurately within the company’s I.T. systems
  • Adhere to all company policies and procedures, corporate security policies, regulatory guidelines, industry service standards, and codes of conduct
  • Keeping records as required
  • Issuing of new cards and renewal processes
  • Assistance with gathering of data/information for the company (via phone, e-mails, and chat)
  • Providing support with invoicing, allocating payments and related duties, in line with the company’s policies
  • Assistance with administrative tasks in accordance with the company´s policies, procedures, and instructions
  • Communication and close cooperation with country co-ordinators and other departments
  • Monitoring the repayment of loans by customers, including by tracing relevant amounts to the company´s accounts and allocating the incoming payments in the records
  • Other related ad hoc duties that may be assigned from time to time

Requirements:

  • University degree in a relevant field
  • Native or fluent level of German along with a fluent level of English
  • Previous experience in a similar position is an asset
  • Strong communication skills, both verbal and written
  • Computer skills
  • Team player and customer oriented
  • Willingness to learn and expand horizons

If you are a customer-focused individual with strong sales skills, please apply for this exciting opportunity. We offer a competitive salary package, a supportive working environment, and opportunities for career growth.


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Job Categories: Media. Job Types: Full-Time. Salaries: 20,000 - 40,000.

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