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23 Mar 2023

Full-Time German Sales and Customer Officer

Spoton Connections – Posted by Jeremy Chabot malta

Job Description

Our client, a leading financial services company based in Malta, is seeking a highly motivated and customer-oriented German Sales and Customer Officer to join their team. The successful candidate will be responsible for providing superior customer service to clients, ensuring that client accounts are opened in accordance with the company’s product and service guidelines, identifying selling opportunities, processing transactions and payments accurately, and performing other related duties.

Responsibilities:

  • Provide superior professional customer service whilst dealing with all enquiries regarding the company’s products and services.
  • Ensure that client accounts are opened according to the client’s product and service guidelines.
  • Build a rapport with customers whilst addressing any issues relating to the use of internet banking, onboarding, and mobile application.
  • Maintain a high level of knowledge when it comes to the company’s products and services to provide customers with accurate information.
  • Identify selling opportunities after analyzing the customer’s needs.
  • Address cancellation and temporary/permanent blocking of cards, as per customer requests.
  • Process transactions and outgoing payments accurately within the company’s I.T. systems.
  • Adhere to all company policies and procedures, corporate security policies, regulatory guidelines, industry service standards, and codes of conduct.
  • Keep records as required.
  • Issue new cards and renewal processes.
  • Assist with gathering of data/information for the company (via phone, e-mails, and chat).
  • Provide support with invoicing, allocating payments and related duties, in line with the company’s policies.
  • Assist with administrative tasks in accordance with the company’s policies, procedures, and instructions.
  • Communicate and cooperate closely with country co-ordinators and other departments.
  • Monitor the repayment of loans by customers, including by tracing relevant amounts to the company’s accounts and allocating the incoming payments in the records.
  • Perform other related ad hoc duties that may be assigned from time to time.

Requirements:

  • In possession of a University degree.
  • Native or fluent level of German along with a fluent level of English.
  • Previous experience in a similar position is an asset.
  • Strong communication skills, both verbal and written.
  • Computer skills.
  • Team player and customer-oriented.
  • Willingness to learn and expand horizons.

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