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24 Apr 2023

Full-Time German 2nd level SAP Support Specialist, Sofia JID:7458

SpotON Connetions – Posted by SpotOn Connections Sofia

Job Description

Our client based in Sofia is expanding their SAP team and is looking for a German Speaking Support Specialist that can make a difference helping their customers, with continuous improving, always achieving an excellence service.


The 2nd Level SAP Support Specialist will provide support for one of our Clients for approx. 20 SAP applications:

  • Respond to and resolve incidents related to the SAP applications
  • Identify and address problems with the SAP applications
  • Fulfill requests related to the SAP applications
  • Implement changes to the SAP applications as needed
  • Assist with stabilization measures to improve the overall performance and reliability of the SAP applications
  • Use tools such as SAP PI, IT Service Manager, and MS Office to perform daily tasks and resolve issues
  • Communicate with end-users to gather information and provide updates on issue resolution
  • Collaborate with other members of the support team and IT department to resolve complex issues and implement solutions
  • Document support activities and maintain accurate records in a ticketing system or similar tool
  • Continuously monitor the performance of the SAP applications and take proactive steps to prevent issues from arising
  • Provide assistance of various (stabilisation) measures
  • Tools that are used daily are: SAP PI, IT Service Manager, MS Office Tools


  • German excellent level – oral and written as well as a fluency in English
  • Secondary education
  • ITILv3/4 Foundation certification ( Would be a plus) In case of not having the certification: willingness to get the certification in the first months of employment
  • Proven experience in technical support projects
  • Additional technical requirements: (not mandatory but desirable)
  • Basic knowledge in the following areas SAP-PI (Preject Integration):
    • SAP ChaRM (Transport Industry)
    • SQL Statements
    • PowerShell / Linux / Windows Server


  • Performance Bonus: up to € 250
  • Relocation provided: Flights Paid, Hotel 3 Days, Real Estate Agent fees covered, Help finding private apartment.



To find out more about this great opportunity and many others, get in touch with the SpotOn Connections team. We have options for speakers of many languages across Europe with positions based in Greece, Portugal, Germany, Ireland, Malta, Gibraltar, UK, Czech Republic, and elsewhere.

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Job Categories: Media. Job Types: Full-Time. Salaries: 20,000 - 40,000.


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