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12 Jan 2023

Full-Time Front Office Administrator

Hilton Malta – Posted by Hilton Malta Anywhere

Hilton Malta

Job Description

An opportunity has arisen for a Front Office Administrator to join the Front Office team at the Hilton Malta. Under the direction of the Front Office Manager, the Front Office Administrator will operate and ensure the smooth administration of the back of house operations for the Front Office department. The candidate will have an indirect reporting line to the Director of Finance for all matters pertaining to the Finance Department.


Main Responsibilities:

Back of House administration:

  • Payroll tasks, such as filing of Time & Attendance and resolution of discrepancies;
  • Guest correspondence;
  • Room allocation for VIPs and groups;
  • Liaising with Telephone Operator;
  • Keeping Front Office areas organised and tidy.


Liaising and Working Closely with the Finance department:

  • Actively responsible for the follow up and closure of Pay Master accounts;
  • Supervision of Front office Journals;
  • Group operations – responsible for: all the updates/changes on Rooming lists of inhouse groups; billing instructions and room group billing reconciliations.
  • Ensure correct backup is attached to all relevant closed bills to City Ledger. (from PMS to Accounting)
  • Monitoring of credit limit check reports
  • Participating in monthly credit meetings


Communication with Sales and Conference & Events on behalf of the Front Office department:


  • Attending and participating in pre-conference meetings when necessary
  • Receiving and implementing instructions and information in regard to groups,
  • Corporate guests, VIPs;
  • Correct communication and implementing of new selling strategies as instructed by
  • Director of Sales and Front Office Manager.



  • Front Office experience / Accounting experience (Accounts Receivable) within 4-5-star environment is considered an asset.
  • Knowledge of Hotel PMS – preferably Opera and also proficient in the use of Excel and Outlook.
  • Has an eye for detail and be of smart appearance
  • Well organised individual, able to work independently and flexible to learn and perform different tasks and duties
  • Speak English and at least one other language.
  • Able to establish strong working relation internally and with our customers – possess good communication skills.
  • Be a strong team player and thrives to work in a fast paced environment, able to work well under pressure and adhere to deadlines.
  • Flexible working hours including weekends and public holidays.

Having been awarded the FHRD ‘HR Quality Mark’ and the ‘Great Place to work’ Certification, join the team you can trust to develop your career. We invite you to send us your CV at [email protected] . All applications will be acknowledged and treated in strict confidence.

Take a look at our beautiful property, by clicking on the following link: : Hilton Malta Virtual Tour.


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Job Categories: Social Care. Job Types: Full-Time.

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