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5 Jun 2023

Full-Time French speaking Customer Service Agent

Betting Connections – Posted by Betting Connections Malta

Job Description

FRENCH CUSTOMER SERVICE AGENT

Responsibilities:

  • Help internal and external customers
  • Handle customer request queues assigned accordingly to workload via online chat and email
  • Keep customer request queues as low as possible
  • Conduct research on player bonuses, deposits, transactions, betting slips, documents, bet calculations
  • Contact other departments when there are issues that need to be solved
  • Have a high knowledge of products offered by the company
  • Attend team meetings and activities
  • Takeover in the absence of the team leader
  • Support the Internal Customer Service, Payments & Fraud, Marketing, CRM / VIP Management team where necessary
  • Maintain external relationships with Casino Support and Bookmakers
  • Escalate issues to the Head of Department

 

Requirements:

  • Native level of French, both written and spoken and a fluent level of English is also required
  • Fluency in German will be considered a great asset
  • 1+ years’ work experience in a customer related role
  • Strong communication skills and patient
  • Passionate about identifying customer needs and providing quick resolutions
  • Mature, reliable, hard-working person with a super positive attitude
  • Knowledge of Internet related software
  • High school or post-secondary school Education

 


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Job Categories: Media. Job Types: Full-Time. Salaries: 20,000 - 40,000.

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