Full-Time Customer Support Agent (m,f) French – E Commerce
• Greet and communicate with customers in a warm and empathetic fashion.
• Deliver a high level of customer service to customers via live chat & emails.
• Inform customers of ongoing promotions.
• Identify and support customers in difficulties they might encounter when visiting our
• Provide explanations to customers about products/site/policies.
• Keep up to date with new information/policies.
• Build a trusting relationship with clients providing accurate information in a timely
• Understand, guide and support clients.
• Collaborate with other departments where necessary.
• Update customer account/details with necessary information when needed.
• Bilingual – Native in French and fluent in English is a must
• Willingness to work on shifts (8h00 – 17h00, 11h00 – 20h00, 13h15 – 22h15).
• You have a positive and a can-do attitude with a flexible approach.
• You enjoy learning and sharing your knowledge with others.
• You have a genuine interest in the online sector and eager to learn more.
• You take pride in giving support to people with empathy and show engagement in
delivering an excellent service.
• An excellent listener.
• A team player that can work independently.
• Breakfast items daily
• Free Lunch 3 times/week
• Medical Insurance
• Personal Development allowance
• Friday Drinks
• Quarterly Group events
• Referral Bonus Scheme
• Annual Bonus based on Performance:
Before probation period of 6month: 21.5k€ +2k€ annual bonus. Approx €1790 gross per month
• After probation: 23k€ + 2k€ annual bonus, + 1k€ loyalty bonus each year as CS Agent
Plus relocation package:
• Reimbursement of the Airplane ticket
• Luggage max 2 x 20kg.
• Taxi from the airport
• Housing Benefit: The company provides a room within a 4-bedroom house for a short term stay until you sort out your own housing agreement
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