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22 Aug 2023

Full-Time Credit Cards – Collection Team Leader – Fluent in German and English

Novum Bank – Posted by Simon Hockridge Msida

Job Description

Credit Cards – Collection Team Leader – Fluent in German & English

Unique Career Opportunity!


Here at Novum Bank we are committed to ‘Values’ that lead to Great Work! Not only will you be joining something exciting, but you will also be adding something! Playing a key part in impacting and building an exciting future career, while working in a multi-National challenging business.

Our aim is to deliver best in class ‘Customer Service’ but at the same time empowering individuals to reach their personal best and thriving while learning new skills. Proactively supporting a collaborative culture, assisting our strong growth and key development where everyone is important.

As Credit Card – Collections Team Leader, you will be the pivotal point of contact for all team members, responsible for motivating, inspiring and supporting your team members, whilst analyzing their performance data, developing, and building new training methods and co-assisting management by improving key procedures and workflows for one of our launched products.

What you’ll be doing:

  • Empowering your individuals in excelling in their targets
  • Leading and coaching by example and mentoring your team in their roles
  • Conducting regular performance reviews and quality assessments.
  • Liaising with a variety of other departments and stakeholders Working closely in the support of customers, handling calls and written communication
  • Effectively escalating / handling activity by working closely with management to improve working procedures, strategies, and systems.
  • Most importantly, putting customers at the very heart of everything you do.

What you need to do it:

  • You love leading a team and serving customers.
  • Written and verbal fluency in German and English.
  • You’re target driven, competitive and ambitious.
  • You have excellent time management and organization skills
  • You thrive in an international environment with many different cultures around you.
  • Proficiency with MS Excel.
  • Living in Malta or immediately available.
  • Previous experience in a similar role is required.
  • Previous experience with credit cards would be a plus.


In return, we’ll provide:

  • Competitive starting salary and bonuses.
  • Exciting career opportunities in a continuously growing business.
  • Free health and life insurance
  • Weekly Friday beers in the office and many other fun activities to get to know your colleagues and explore the island!
  • Casual dress code



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Job Categories: Engineering. Job Types: Full-Time. Salaries: 20,000 - 40,000.


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