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29 Jun 2023

Full-Time Chat/Email Customer Care Representative (m,f) French

Personalbüro U. Herrmann – Posted by Personalbuero St. Julians, Malta

Job Description

DUTIES AND RESPONSIBILITIES:

  • Assist customers using multiple email and chat
  • Identify issues the clients are facing, handle complaints, provide solutions and alternatives, guide customers within the time limits, inform about promotions
  • Use cheat sheets, guides and protocols provided during the training
  • Keep up to date with new announcements
  • Ensure customer satisfaction and provide professional customer support
  • Identify when the issue should be re-assigned to another department
  • Collaborate with other agents or teams in case of more complex cases
  • Document each action taken and update customers’ accounts in a CRM system.

 

REQUIREMENTS:

  • Native French, at least B2 level of English
  • Possess excellent written communication skills to simplify technical language for non-technical users
  • Willingness to work day shifts, also on holidays and weekends
  • Positive and a can-do attitude with a flexible approach
  • Good listening skills and ability to empathize with others
  • Genuine interest in the online sector and eager to learn more
  • Ability to solve issues in a timely manner
  • Ability to work independently while being a team player at the same time
  • Ability to cover shift rotation and be on time at the office.

 

BENEFITS:

  • Enjoy a complimentary assortment of breakfast options every day
  • Receive a food allowance to cover your meals during working hours
  • Access to a comprehensive group medical plan for your healthcare needs
  • Earn an annual bonus that is tied to your performance, recognizing your hard work
  • Be eligible for an annual loyalty award as a token of appreciation for your commitment
  • Receive a personal development allowance to invest in your professional growth
  • Take advantage of our referral bonus scheme by referring talented individuals to join our team
  • Receive relocation support if needed to facilitate a smooth transition

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Job Categories: Media. Job Types: Full-Time. Salaries: 20,000 - 40,000.

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